Customer Chat Support Executive
Important: Candidates must be willing to relocate to Ahmedabad, Gujarat, as the position requires working from the office.

Job Location: Ahmedabad, Gujarat
Work Mode: Work from Office (On-site)
Employment Type: Full-Time, Permanent
Recruitment Drive Date: Wednesday, 21st October 2026
Walk-in Timing: 9:30 AM – 1:00 PM
Salary: ₹26,000 – ₹38,000 CTC per month, based on interview performance and experience
Language Requirement: Proficiency in English

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Chat Support Executive in a non-voice customer support process. This opportunity is suitable for both freshers looking to begin their careers and experienced professionals seeking to advance in customer service.

The selected candidates will be responsible for assisting customers through written communication channels, including live chat, email, messaging platforms, and social media. The ideal candidate should possess excellent written English communication skills, a customer-centric approach, and the ability to resolve queries efficiently and professionally.

Key Responsibilities

Respond to customer inquiries through live chat, email, messaging platforms, and social media.
Understand customer concerns and provide accurate, timely, and effective resolutions.
Communicate professionally while maintaining a courteous and empathetic approach.
Share relevant product or service information and guide customers appropriately.
Maintain accurate records of customer interactions and resolutions.
Ensure a positive customer experience and adhere to established quality standards.

Eligibility Criteria

Minimum qualification: High school diploma or equivalent.
Freshers are welcome to apply; prior customer service experience of approximately one year is preferred.
Excellent written English communication skills, with strong grammar, spelling, and sentence construction.
Basic computer knowledge and good typing skills.
Ability to handle customer queries patiently and professionally.
Willingness to work in rotational shifts, including weekends and night shifts.
Must be willing to relocate to Ahmedabad, Gujarat.

Salary and Benefits

Salary: ₹26,000 – ₹38,000 CTC per month, depending on interview performance and relevant experience.

Benefits include:

Provident Fund (PF)
One-way cab facility for night shifts only
Shift allowances, as applicable
Insurance coverage

Customer Chat Support Executive

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