Customer Care Manager in Bombay, भारत

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the https://jobeax.com/link/1fM659nAAkg1iOZb defects in vehicles / overhaul https://jobeax.com/link/Nb7IngWe59y69ACG and handle internet based https://jobeax.com/link/dkyA73v3H30UrjKA implementation of service processes at channel https://jobeax.com/link/CHFxPqpIqN0dAd8j of secondary https://jobeax.com/link/elmNZZHmVcTvkNmJ back on companys as well as competitors https://jobeax.com/link/24uJAqzWjCOUFQUZ of service https://jobeax.com/link/DDU7R1FysOgv2mGl out special service support for strategic customers with channel https://jobeax.com/link/ILH4r5e5unY9YOVX execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts https://jobeax.com/link/3Io8vM5zZ65XnPyJ network for spare parts https://jobeax.com/link/mOlecjqjYLBPb0N7 channel partners for manpower/facilities/equipment https://jobeax.com/link/YYH5LVbWULo1FGBJ profitability of workshops of channel https://jobeax.com/link/gt2UMlOO9yW1j8vU on https://jobeax.com/link/EXovQgE9iczrz8CY parts inventory https://jobeax.com/link/K8p8Le29WXCK7k7x service gaurantee at the https://jobeax.com/link/xlc6DVwOOjfOAWF0 visit to ASC and monitor his performance along with ASC https://jobeax.com/link/bJ0Xtrzh4SSo4Ryl camps on monthly https://jobeax.com/link/DBCwPWu57rZYvCrM visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning