About the Role:

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Should be able to set the targets for the renewals based on the monthly portfolio
To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
Compliant Management- To identify & resolve the customers' complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for improvement
Conduct regular reviews & terminate the non-revival accounts
Should be able to analyse data and over the challenging areas to improve month-on-month performance.
Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

Competencies (Skills essential to the role):

Educational Qualification / Other Requirement:

Role Type / Key working relationships:

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds

Customer Care Executive - South Kolkata

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