SM Marains Advances Gear Boxs India Private Limited
On-siteWork from the office
Full-timeStandard weekly hours
Rs 15000 - Rs 20000 per month
Nagercoil, भारत
Description
SM Marains Advances Gear Boxs India Private Limited is looking for a dedicated Customer Care Executive to join our team in Nagercoil. This full-time, on-site position offers an excellent opportunity for individuals seeking to start their career in the machinery industry, specifically within our Toll Free, CRM, and MRM departments.
As a Customer Care Executive, you will be at the forefront of our customer interactions, ensuring that clients receive the highest level of service and support. Your role will be essential in maintaining customer satisfaction and loyalty, contributing significantly to our company’s success and reputation. We offer a competitive salary range of ₹15,000 - ₹20,000 monthly, along with comprehensive training to help you excel in your position.
Responsibilities
Handle customer inquiries and provide accurate information
Resolve customer complaints and issues in a timely manner
Maintain detailed records of customer interactions
Assist in the development of customer support policies
Collaborate with other departments to enhance customer experience
Conduct follow-up calls to ensure customer satisfaction
Participate in training sessions to improve service skills
Contribute to team efforts by achieving individual and team goals
Requirements
High school diploma or equivalent; additional education is a plus
Strong verbal and written communication skills in either Kannada or Telugu or Hindi
Ability to handle stressful situations and provide solutions
Customer-focused attitude with a passion for helping others
Basic computer skills, including familiarity with CRM software
Excellent organizational skills and attention to detail
Ability to work collaboratively in a team environment
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