Vacancy description
Jobgether
India, India
Customer Advisor - Work From Home (remote) in India, India is listed on Jobeax. Browse 30,000+ vacancies available.
Our partner is looking for a Client Intake Specialist based in India.
The Client Intake Specialist will serve as the first point of contact for prospective clients seeking legal support following accidents or injuries. You will handle inbound and outbound calls, gather detailed information, and build trust with individuals who may be experiencing stressful or emotional circumstances. Strong listening and de-escalation skills will be essential to creating a positive and professional client experience. You will also maintain sensitive legal, medical, and personal information with a high level of confidentiality and attention to detail. Working independently in a fully remote environment, you will take ownership of each intake conversation from the initial interaction through accurate case documentation.
Serve as the primary point of contact for prospective clients, particularly individuals seeking assistance with personal injury matters such as vehicle accidents, slip and falls, and medical malpractice.
Handle high volumes of inbound and outbound calls while establishing trust, professionalism, and rapport from the beginning of each interaction.
Ask detailed case-related questions naturally and respectfully, ensuring callers feel heard and supported throughout the conversation.
Accurately record case details, contact information, and relevant documentation in CRM and case management systems in real time.
Assess prospective clients against established qualification criteria and determine whether their circumstances align with available legal services.
Maintain strict confidentiality when handling sensitive legal, medical, and personal information.
Learn and use legal CRM and case management platforms efficiently, including systems such as Salesforce, Litify, HubSpot, or comparable tools.
Contribute to a consistent, professional, and client-centered intake experience across all interactions.
Direct professional experience in legal intake, preferably within a personal injury law firm or a closely related legal environment.
Experience training, mentoring, or supporting other intake specialists is strongly preferred and demonstrates the ability to take ownership and operate at a senior level.
Confident, natural, and professional phone presence, with the ability to remain engaging and composed during high-volume call periods.
Advanced English proficiency, with strong spoken and written communication skills suitable for working with https://jobeax.com/link/1KIp87PT7aFgtoiB working with legal CRM or case management platforms such as Salesforce, Litify, HubSpot, or similar systems.
Strong understanding of confidentiality and secure information-handling practices, including the ability to maintain a private and secure remote workspace.
Ability to work independently, take ownership of responsibilities, and maintain consistent performance in a fully remote environment.
Availability to work full-time according to https://jobeax.com/link/Oy7Ce9PbJZtlhEya salary paid in USD.
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.
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