About the job

Key Responsibilities
https://jobeax.com/link/Pf0f88ksWOSPznwT customer inquiries through inbound and outbound calls, emails, live chat, and social media.
https://jobeax.com/link/6SNqcyj1dtJxzLNi customers with order placement, order tracking, delivery status, cancellations, returns, refunds, and exchanges.
https://jobeax.com/link/qxJT6CqBLCD1D962 customer complaints efficiently while maintaining high customer satisfaction.
https://jobeax.com/link/arvaeVbh7s9Cciao with warehouse, logistics, delivery partners, and internal teams to resolve order-related issues.
https://jobeax.com/link/MJW8lokaSQH7zr8v accurate information regarding products, pricing, payment methods, offers, and company policies.
https://jobeax.com/link/jaOdVFOQOo7aoCKF customer requests related to damaged, defective, missing, or incorrect products.
https://jobeax.com/link/arO7OwDqNRTZR0bO up with customers to ensure timely resolution of complaints and queries.
https://jobeax.com/link/u3dGSwi3hwiffs2d accurate customer records, interaction logs, and complaint details in the CRM or ticketing system.
https://jobeax.com/link/ogCb0K7IYODEXByM complex or unresolved issues to the appropriate department.

Required Skills and Qualifications
Minimum qualification: 12th pass or graduate in any discipline.
Excellent verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office, email, and internet applications.
Ability to handle customer complaints patiently and professionally.
Strong problem-solving, listening, and interpersonal skills.
Ability to multitask and work in a fast-paced e-commerce environment.
Freshers with good communication skills are welcome to apply.

Skill(s) required

Email Marketing English Proficiency (Spoken) English Proficiency (Written) MS-Office

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,68,000 - 4,40,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 1,68,000 - 2,40,000 /year

2. Variable pay: ₹ 2,00,000 /year

Number of openings

4

About Giffy Infotech Private Limited

The Wallet Store is a new-age gifting portal providing personalized gifts for all occasions. It offers an innovative range of personal and corporate gifts, along with impeccable customer service. With an aim to transform personalized gifting into a lifestyle, We have introduced a next-gen shopping experience for its consumer. It is a dynamic place to learn, work, and grow with ambitious and creative people.

Activity on Internshala

Hiring since October 2026

1 opportunity posted

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