CRM Executive - Customer Relationship Management in Ahmedabad, भारत

CRM Executive – Customer Relationship Management

Company: Nutralike Group
Location: Ahmedabad
Experience: 0–2 Years
Department: CRM / Customer Coordination
Industry: Nutraceutical / Pharmaceutical Manufacturing

About Nutralike

Nutralike Group is a growing nutraceutical manufacturing company focused on developing and manufacturing health and wellness products. The company provides third-party manufacturing, contract manufacturing and private-label solutions to customers across domestic and international markets.

Nutralike manufactures a wide range of products including effervescent tablets, capsules, protein powders, protein bars, sachets and other nutraceutical products, with a strong focus on quality, innovation and timely delivery.

Job Summary

We are looking for a CRM Executive with 0–2 years of experience and an educational background in Pharmacy or Chemistry to manage customer orders from PO receipt to final dispatch .

The role will involve regular coordination with customers and internal teams such as Production, Planning, Procurement, QA and Dispatch to ensure timely execution of orders and a smooth customer experience.

Key Responsibilities

• Manage customer orders from PO receipt to final dispatch .
• Create and maintain Product Masters and Sales Orders in the ERP/system.
• Coordinate with Production, Planning, Procurement, QA and Dispatch teams for timely order execution.
• Monitor order status and ensure timely completion as per customer requirements.
• Share regular order status and delivery updates with customers.
• Understand customer requirements and coordinate internally for their execution.
• Follow up with respective departments on pending activities and order timelines.
• Proactively address customer queries and coordinate for resolution.
• Coordinate customer-related documentation and order requirements.
• Track delivery and dispatch timelines and communicate any changes or delays.
• Ensure smooth communication between customers and internal departments.
• Maintain accurate and updated CRM/ERP records .
• Ensure there are no communication gaps throughout the order execution process.
• Support the team in maintaining strong customer relationships and customer satisfaction.

Candidate Profile

• 0–2 years of experience in CRM, Customer Coordination, Sales Coordination, Sales Support, Order Processing or Order Management.
• Educational background in Pharmacy or Chemistry is mandatory/preferred.
• Candidates with https://jobeax.com/link/SmU3RMsPtv68FpzI, https://jobeax.com/link/g8jPrtYeTViWKuvF, https://jobeax.com/link/wOcGjnRrrRFUZzB4 Chemistry, https://jobeax.com/link/MPrGoo1PSJpZ7d0e Chemistry, Pharmaceutical Chemistry or related backgrounds are preferred.
• Candidates from Pharma, Nutraceutical, API, Pharmaceutical Intermediates, Specialty Chemicals or Chemical Manufacturing industries will be preferred.
• Freshers with a relevant Pharma/Chemistry background and strong communication and coordination skills can also be considered.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel and ERP/CRM systems .
• Strong follow-up and coordination skills.
• Good attention to detail and ability to manage multiple customer orders.
• Customer-oriented and proactive approach.
• Ability to coordinate effectively with multiple internal departments.