Vacancy description
Crisil
India, Pune
Crisil - Program Manager - Salesforce Transformation in Pune, India is listed on Jobeax. Browse 30,000+ vacancies available.
The Team :The CX Program Management team at S&P Global Energy leads complex, enterprise-wide transformation programs that improve customer experience, commercial effectiveness, and operational https://jobeax.com/link/T3RnqP5AUqgEWpKe team partners across Commercial, Product, Customer Experience, Technology, Data, Finance, Legal, Operations, and Change Management to translate strategic priorities into executable roadmaps and measurable business https://jobeax.com/link/tU9AdUVLjydBmZKe and Impact :- Lead Enterprise Salesforce Migration Programs: Own end-to-end delivery of complex cross-divisional Salesforce migrations, consolidations, and operating-model transformations.- Integrate Business and Technical Delivery: Translate commercial, customer, operational, legal, and regulatory objectives into clear program scope, epics, requirements, and delivery plans.- Establish Program Governance: Define the program operating model, decision rights, workstream structure, integrated roadmap, and executive reporting.- Drive Salesforce Solution Alignment: Partner with product managers, enterprise and Salesforce architects, and engineering teams to coordinate design, data models, and release sequencing.- Lead Data Migration Readiness: Govern data discovery, profiling, cleansing, mapping, and migration rehearsals to protect data integrity.- Manage Dependencies and Risks: Identify and resolve cross-workstream dependencies spanning commercial, finance, legal, and operational readiness.- Plan Testing, Cutover, and Release: Coordinate system integration testing, user acceptance testing, go-live criteria, and deployment rehearsals.- Lead Business Process and Operating-Model Change: Facilitate process design across lead-to-opportunity, account management, and order-to-cash processes.- Drive Adoption and Value Realization: Partner with Change Management on stakeholder impact assessment, training, and benefits tracking.- Provide Executive Leadership: Communicate program health, trade-offs, and outcomes to senior https://jobeax.com/link/ZCp06r3j1eabf1Iy We're Looking For :- Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or related field; Master's degree preferred.- 8+ years of progressive project or program management experience in global, matrixed organizations.- Demonstrated success leading at least one end-to-end enterprise Salesforce implementation or migration.- Strong working knowledge of the Salesforce ecosystem (Sales Cloud/Service Cloud) and delivery lifecycle.- Proven ability to influence senior leaders and align stakeholders across cross-functional teams.- Experience directing Agile and hybrid delivery across multiple scrum teams and https://jobeax.com/link/YoAOAB1xPK5lzCNH Soft Skills :- Enterprise leadership and executive presence.- Systems thinking and strong business acumen.- Structured problem-solving and decision facilitation.- Exceptional stakeholder management and negotiation https://jobeax.com/link/Cexs453KRiH2S1rJ Qualifications :- PMP, PgMP, PRINCE2, SAFe, or Scrum certification.- Salesforce certifications (Administrator, Consultant, or App Builder).- Experience with integration platforms (Informatica, Azure, Snowflake) and planning tools (Jira, Confluence, Power BI). (ref:hirist.tech)
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