Cotiviti - Operations Engineer - Product Support in India, भारत

Overview:The Operations Engineer works primarily with enterprise customers of Edifecs/Cotiviti Encounter Management (EM) products, proactively assisting them with post-sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues.Responsibilities:- Provide support to enterprise clients related to the technical and functional aspects of the products.- Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.- Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc.- Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.- Perform regular upgrades, migration, code fixes and hot fix deployment as per requirement.- Host online troubleshooting and investigation sessions on customers production environments.- Collect all necessary problem details from customers to be able to effectively see the problem to resolution by driving effective RCA.- Consistently deliver a responsive and satisfying customer experience in every interaction, adeptly managing escalations when required.- Successfully reproduce customer issues in a controlled test environment.- Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer.- Provide mentorship and task guidance to other team members.Qualifications:- Bachelors degree in engineering or masters in computer science, Computer Information Systems, Computer Engineering, or related field, plus 3 years of progressive experience in product support. Preferably in the healthcare https://jobeax.com/link/fO4MKH3NPTKsfrgH Stack:- 3 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.- 3 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: Jscript, Java, C# or https://jobeax.com/link/J2bfhuEYcRJgU7MA, Groovy.- 2 years of experience working with EDI (Electronic Data Interchange) and EDI systems, and knowledge of HIPAA.- 2 years or more experience working with RDBMS, Web Applications, Tomcat, APIs and MFT etc.- 2 years of experience modifying and supporting code or scripting development for automation.- Familiarity with cloud platforms and technologies, for example AWS, Kubernetes etc.- Excellent spoken and written English communication skills.- Willingness to work in shifts. (ref:hirist.tech)