Contact Center Architect in Hyderabad, भारत

Agilent seeks a Contact Center Senior Developer to architect, design, and deploy enterprise contact center solutions across voice, chat, chatbot, and digital channels. The role involves managing integrations, conversational AI, DevOps practices, and vendor relationships to ensure scalable, secure, and well-governed customer engagement platforms.

Responsibilities

• Design, configure, test, and deploy scalable contact center solutions across multiple engagement channels
• Architect solutions balancing scalability, performance, security, customer experience, and business value
• Define and maintain contact center configuration standards for queues, skills, routing, and reporting
• Provide technical leadership for conversational AI, bot-to-agent handoff, and multilingual flows
• Manage integrations with enterprise systems, CRM platforms, and regional business applications using APIs and middleware

Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
• 10+ years hands-on contact center experience across implementation, configuration, and enterprise delivery
• Strong expertise with enterprise contact center platforms, conversational AI, routing, and digital channels
• Working knowledge of APIs, webhooks, middleware, identity services, and secure integration patterns
• Experience designing monitoring, alerting, logging, and incident management for production environments
• Strong DevOps and release management understanding including CI/CD and deployment governance
• Ability to evaluate emerging technologies and build vendor-neutral roadmap recommendations