Consultant Software Engineer - Service Now Platform System Administrator

Position Description
Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Senior Systems Engineer - Public Cloud DevOps Engineer
Position: Senior Systems Engineer
Experience: 6-8 Years
Category: Infrastructure /Cloud
Location: Bangalore
Position ID: J0626-1075
Employment Type: Full-time

Job Summary:

The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.

Key Responsibilities:

• Maintain the stability and usability of the ServiceNow platform.
• Perform application maintenance and routine health checks.
• Manage and resolve incidents related to ServiceNow applications.
• Support ServiceNow software releases by delivering configuration tasks and implementing new features.
• Ensure compliance with best practices and organizational standards for ServiceNow administration.
• Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
• Automate tasks when necessary .Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation.

Required Skills & Qualifications

Technical Skills
• Strong knowledge of ServiceNow Platform Administration.
• Experience with ServiceNow configuration and maintenance activities.
• Understanding of Incident Management, Change Management, and Release Management processes.
• Experience managing multiple ServiceNow environments (DEV, UAT, PRE-PROD).
• Knowledge of user access management, roles, and permissions.
• Familiarity with ServiceNow integrations and interfacing with external applications.
• Basic scripting and automation capabilities using ServiceNow tools and technologies.
• Understanding of ServiceNow platform architecture and best practices.

Preferred Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a dynamic environment.

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Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Consultant Software Engineer - Service Now Platform System Administrator

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