Vacancy description
TELUS
India, Ahmedabad
Configuration Management Administrator in Ahmedabad, India is listed on Jobeax. Browse 30,000+ vacancies available.
Position Overview
We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also, support on Service Level Management practice.
Key Responsibilities:
Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues.
Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency.
Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs).
Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems.
Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations.
Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities.
Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes.
Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures.
Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team.
Stay current with industry trends, best practices, and technologies related to problem management and IT service management.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Proven experience (2+ years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies.
Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services.
Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with the ITIL framework.
Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously.
Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels.
ITIL Foundation certification or higher-level ITIL certifications preferred.
Experience in managing problem management processes in a complex organizational environment.
Similar vacancies
... integrations, automation, architecture, and data initiatives. Requirements: Gainsight or similar Customer Success platform experience, Salesforce knowledge/Administrator certification, CRM and SQL knowledge, strong reporting/analytics skills, communication and stakeholder management skills, and Jira/Confluence experience.
India, Bengaluru
wsa - wonderful sound for all
12k
... Participate in Salesforce deployment and release activities across environments using Change Sets and CI/CD tools. Create and maintain technical documentation for configurations, customizations, support procedures, and system changes. Stay up to date with Salesforce platform enhancements and implement best practices to improve system ...
India, Bengaluru
... Lead Developer – SAM with strong hands-on expertise in Software Asset Management (SAM) to design, implement, and optimize software asset lifecycle, license management, compliance, and optimization solutions. Lead the design, configuration, and implementation of ServiceNow SAM solutions. - Configure and manage software models, ...
India, Bengaluru
SPAR Solutions
... designing Salesforce integrations using APIs and middleware (such as MuleSoft, TIBCO, Dell Boomi, or similar), as well as point-to-point integrations. Salesforce Administrator certification required; Proven experience with full lifecycle Salesforce implementations, including configuration Experience working in agile delivery environments. ...
India, Pune
Cognizant Consulting
... managing critical infrastructure operations Linux System Administration Administer, maintain, and support enterprise Linux server environments. Perform system configuration, user management, file system administration, and package management. Monitor system health, availability, and performance across Linux platforms. Ensure ...
India, Chennai
1400
... of Salesforce declarative administration, including Flow, object and data model configuration, permissions and security, validation rules, reporting, data management, and troubleshooting. - Experience supporting business-critical systems and translating business requirements into scalable technical configurations and automated ...
India, Hyderabad
Advent Global Solutions INC
Rs 9.5 - 12 lakhs p.a.
As a Database Administrator, you will administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. Install database management systems (DBMS) ...
India, Chennai
SHI Solutions India Pvt. Ltd.
... System Administration SMTP / IMAP / POP / Mail Relay Postfix Mail flow and mail queue monitoring Email troubleshooting NDR/FDR handling OS installation and configuration OS patching and hardening Backup and recovery DC/DR operations Incident and ticket management OEM/vendor coordination Good communication and customer-handling ...
India
OSI DIGITAL PRIVATE LIMITED
... OpenShift, https://jobeax.com/link/FptmaM1mC6bdLFnK Skills :- 5 - 7 years of hands-on experience in Linux OS Administration.- Hands on experience in installation, configuration, and resolve issues with various Linux OS versions (RHEL/OEL Versions 8 and 9).- Previous working experience as a Linux Administrator for at least 4 years.- ...
India, Hyderabad
... termination) Experience in Linux (RHEL/CentOS), Shell/PHP and knowledge of MySQL queries, optimization and administration - Hands on experience on tcpdump/wireshark capturing & analysis’ Experience on configuration/management/automation tools such as GIT, Ansible, Jenkins, site 24*7 monitoring tool, Nagios, Grafana, Jira, OTRS
India, Gurugram
Celestica Electronics (S) Pte Ltd
... local VLANs forprecise, policy-driven access control. Since this environment operates under strict security isolation without typical enterpriseautomated management tools, this role requires a hands-on, highly disciplined administratorwho excels at executing manual and semi-automated workflows securely and https://jobeax.com/link/pyu8Eu8wV3Cz083Z ...
India, India
ZettaMine Labs Pvt. Ltd.
... installation, maintenance, monitoring, decommission and special configurations beyond automated tasks Storage Operations based on netapp-nfs Package/repository management and OS image maintenance Patch Management using BladeLogic Automation Server related Monitoring/Alert configuration and rollouts Performance tests and analysis ...
India, Bengaluru
Algoleap Technologies Pvt. LTD.
... Azure, or GCP with a focus on security, high availability, and cost optimization.- Implement CI/CD pipelines for automated infrastructure deployments and configuration management.- Enforce cloud security posture management (CSPM) and zero-trust security controls.- Design, implement, and troubleshoot robust network architectures ...
India, Hyderabad
Infosys Limited
... configuration upgrades and maintenance activities Analyze and resolve network incidents ensuring adherence to defined SLAs Support network change incident and problem management processes Technical Requirements: Strong experience in Data Networking and Network Management Hands on expertise in Routing Technologies Knowledge of routing ...
India, Bengaluru
endor labs
... and office technology while helping us scale our IT environment as the company grows. Own employee IT onboarding and offboarding, including laptop setup, configuration, deployment, and access provisioning. Provide hands-on support for macOS and Windows environments and troubleshoot hardware, software, and operating system ...
India, Bengaluru
Cotiviti India Private Limited
... triage ESXi Hosts (Rack Mount and Blade Servers).- Maintain and restore VM backups and snapshots.- Meet compliance for Information Security Vulnerability Management.- Perform Systems Lifecycle management for all equipment, including planning, implementation, maintenance, upgrades, consolidation, and decommissioning of ...
India, Hyderabad
... with full software automation. Oracle Database Administration: Manage and support Oracle Database environments (11g, 12c, 19c, 23ai); perform installation, configuration, and routine lifecycle management; ensure database availability, performance, and security. Database Upgrade & Migration: Complete planned database upgrades ...
India, Bengaluru
Systems Plus
... Onboarding, Performance & Goals, Compensation, Recruiting, Learning, or Succession) Participate in end-to-end implementation projects, including design, configuration, testing, deployment, and hyper care support. Prepare functional specifications, configuration workbooks, and solution documentation. Execute system testing ...
India
roboquess infotech private limited
... Role: Managed IT Services / Infrastructure Support Employment Type: Full-time Location: Remote Position Overview We are looking for an experienced Database Administrator (DBA) with 5+ years of experience in database administration, production database operations, performance management, security, backup, recovery, and disaster-recovery ...
India, India