Launched in 2017, WeWork India is one of India's leading premium flexible workspace operators - GPTW certified (Nov 2024 - Nov 2025, Dec 2025 - Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years.. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs..
The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the 'face' of WeWork.
Every employee of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.
Lead the Community Management team to achieve the following:

Ensure that your building(s) is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Manage building(s) KPIs, Duties and Responsibilities
Own employee satisfaction, growth and retention between your asset(s)
Building(s) Management

Make recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your building
Set priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Review all base building documents to ensure the data is updated and accurate
Supervise move-ins and move-outs and ensure a quality member experience during the same
Expense management for the building : To be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company assets
Community Management and Events

Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throughs
Solve member-related issues to ensure a cohesive community and manage member expectations. Seek opportunities to engage members in order to discover and discuss members' business objectives and identify both WeWork and member services that could help members achieve their objectives. Design and implement rules, guidelines and best practices for the community to optimize member experience
Recommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide level
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warranted
Explain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedures
Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynamics
Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VIPs
Engage in the larger community of the market by attending events and networking with local start-ups and organizations
Personnel Management

Management: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a team
Lead professional development within the team and make recommendations to promote current employees
Perform weekly one-on-one meetings to track individual performance
Oversee and keep the team up to date with process changes including performance management reviews
Experience and qualifications

BA/BS or equivalent in business, marketing, hospitality or other related domains
8-10 years of experience in hospitality, marketing, consulting or related experience with strong operational focus
Experience in customer service, managing sales and building high visibility brands
Experience in project management and business operations is also required
Cold-outreach experience is a plus
Understanding and experience managing a team of more than five people
Passion and understanding for entrepreneurial communities
We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Community Management Coordinator

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