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Managed Service – Identity and access Management - Manager
Key Responsibilities and Accountabilities:
Strong experience in delivering Identity and Access management support engagements
Understanding of the compliance framework from the Identity Management perspective
Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
Identify the improvement opportunities to solve customer pain points and track them to closure
Strong record of driving projects to improve operations and support-related processes and the right technical support experience
Must be able to thrive in a fast-paced, high-energy environment
Work with the customer and team to prioritize tickets and manage the overall capacity of the team
Manged Services experience handling multiple projects in shared resource model
Assist in log monitoring, alert and dashboard maintenance, and training of support staff
Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
Effort estimation experience for Identity and Access management support engagements
Act as a trusted advisor to the team, creating a positive and supportive work environment
Experience presenting to clients or other decision makers to present and sell ideas to various audiences
Pre-sales, proposal and RFP experience is added advantage
Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)
Coordination, review, and implementation of other requests such as:
Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews
Qualifications
Bachelor's Degree required
Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes
Good understanding of Access Governance, Data Quality, and its various aspects
Excellent communication skills, analytical ability, strong judgment, management skills
Requirements definition, system design, and software development
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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