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Managed Service – Identity and access Management - Manager
Key Responsibilities and Accountabilities:
- Strong experience in delivering Identity and Access management support engagements
- Understanding of the compliance framework from the Identity Management perspective
- Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
- Identify the improvement opportunities to solve customer pain points and track them to closure
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience
- Must be able to thrive in a fast-paced, high-energy environment
- Work with the customer and team to prioritize tickets and manage the overall capacity of the team
- Manged Services experience handling multiple projects in shared resource model
- Assist in log monitoring, alert and dashboard maintenance, and training of support staff
- Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
- Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
- Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
- Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
- Effort estimation experience for Identity and Access management support engagements
- Act as a trusted advisor to the team, creating a positive and supportive work environment
- Review of security internal control procedures.
- Experience managing senior-level client relationships
- Experience presenting to clients or other decision makers to present and sell ideas to various audiences
- Pre-sales, proposal and RFP experience is added advantage
- Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)
- Coordination, review, and implementation of other requests such as:
- Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
- High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
- Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews
Qualifications
- Bachelor's Degree required
- Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes
- Good understanding of Access Governance, Data Quality, and its various aspects
- Excellent communication skills, analytical ability, strong judgment, management skills
- Requirements definition, system design, and software development
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