About the Opportunity
A fast-scaling tech-enabled service provider empowering global clients with seamless, 24/7 customer support solutions. We specialize in delivering high-touch, outcome-driven client experiences through remote teams — combining empathy, efficiency, and tech-savviness to resolve issues, drive satisfaction, and retain customers across industries. Join us to grow your support career while working flexibly from anywhere in India.

Role & Responsibilities

Respond promptly to client inquiries via email, chat, and phone with clarity and professionalism.
Diagnose and resolve technical or service-related issues using internal knowledge bases and escalation protocols.
Document every interaction accurately in CRM tools for audit, analytics, and client history tracking.
Escalate critical issues to relevant departments with clear context and urgency flags.
Proactively follow up with clients to ensure resolution satisfaction and reduce repeat cases.
Collaborate with cross-functional teams to improve support workflows and self-service resources.

Skills & Qualifications

Must-Have
CRM platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
Helpdesk ticketing systems
Windows / Mac OS troubleshooting
Microsoft Office Suite (Outlook, Excel, Word)
Basic troubleshooting for SaaS tools
Clear verbal and written English communication
Typing speed 40+ WPM
Experience in BPO or client-facing support roles
Preferred
Knowledge of Jira or Confluence
Experience with remote collaboration tools (Slack, Teams)
Familiarity with API or web application basics

Benefits & Culture Highlights

Work from home with flexible shifts (rotational night shifts may apply).
Performance-linked incentives and quarterly rewards.
Structured training, career pathing, and internal mobility opportunities.

Client Support Executive | Ahmedabad

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