Client Success / Account Manager - Recruitment in Bangalore, भारत

Role Objective

Own client relationships after onboarding by ensuring requirements are clearly understood, actively pursued, and successfully fulfilled.

Responsibilities

• Understand and document client requirements.
• Validate job descriptions, salary ranges, locations, experience levels, and hiring processes.
• Coordinate with recruiters and team leads.
• Schedule interviews and maintain candidate status updates.
• Obtain timely feedback from clients.
• Promptly escalate feedback delays and critical issues.
• Manage communication between candidates and clients.
• Coordinate replacement hires as needed.
• Identify opportunities to support additional hiring needs.
• Maintain strong client relationships and ensure client satisfaction.
• Track requirement ageing and closure rates.
• Maintain accurate records in the CRM/ATS.

Key Performance Indicators (KPIs)

• Requirement activation rate
• Requirement time to activate (TAT)
• Client response time
• Interview coordination efficiency
• Joining conversion rate
• Replacement rate
• Repeat requirement rate
• Client satisfaction scores

Interview Process

• Three interview rounds.