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Vacancy description

Client Success / Account Manager - Recruitment in Bangalore, भारत

Hiringlabs Business Solutions

  • Full-timeStandard weekly hours

Rs 4 - 5.5 lakhs p.a.

Bangalore, भारत

Role Objective

Own client relationships after onboarding by ensuring requirements are clearly understood, actively pursued, and successfully fulfilled.

Responsibilities

  • Understand and document client requirements.
  • Validate job descriptions, salary ranges, locations, experience levels, and hiring processes.
  • Coordinate with recruiters and team leads.
  • Schedule interviews and maintain candidate status updates.
  • Obtain timely feedback from clients.
  • Promptly escalate feedback delays and critical issues.
  • Manage communication between candidates and clients.
  • Coordinate replacement hires as needed.
  • Identify opportunities to support additional hiring needs.
  • Maintain strong client relationships and ensure client satisfaction.
  • Track requirement ageing and closure rates.
  • Maintain accurate records in the CRM/ATS.

Key Performance Indicators (KPIs)

  • Requirement activation rate
  • Requirement time to activate (TAT)
  • Client response time
  • Interview coordination efficiency
  • Joining conversion rate
  • Replacement rate
  • Repeat requirement rate
  • Client satisfaction scores

Interview Process

  • Three interview rounds.

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