Client Services Support Agent in Vadodara, India is listed on Jobeax. Browse 30,000+ vacancies available.
The Support Specialist I will be comfortable analyzing facts and making decisions while keeping their supervisor informed and involved as appropriate. They will adhere to ticket productivity goals and SLA/SLO requirements while resolving moderate to high complexity/priority requests with consistent quality. Resolve low to moderate complexity/priority requests with consistent quality. Begins to develop knowledge of additional service offerings (Live Chat, ESS, Phone Line)
Provide technical support to Customers by researching and answering questions; optimizing software performance
Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner
Resolve low to moderate complexity/priority requests with consistent quality
Building reputation of dependability by upholding commitments.
Minimum Degree/Years of Experience
Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree
Join our support team! Graduates with fresher to 1 year experience—this role is for you. Provide 24/7 customer support to international consumers through voice channel. Graduation degree with BA/B.Sc/BBA/B.Com are applicable. Troubleshoot customer issues related to internet services.
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