Client Service Manager - IT - Vadodara in Vadodara, भारत

Client Service Manager – IT

Location: Vadodara, Gujarat
Job Type: Full-Time | Onsite
Shift: Night Shift | US Shift
Work Schedule: Monday–Friday
Experience: 3–5 Years
Work Mode: Onsite
Salary: Competitive salary as per experience, skills, and interview performance

Job Summary

We are looking for an experienced and client-focused Client Service Manager (CSM) to manage client relationships and ensure high-quality service delivery within the US IT staffing environment. The ideal candidate should have excellent English communication skills, strong relationship-management abilities, and experience working with US clients.

Key Responsibilities

• Manage and maintain strong relationships with US clients.

• Serve as the primary point of contact for assigned clients.

• Understand client requirements and ensure timely service delivery.

• Coordinate with recruitment and internal teams to meet client expectations.

• Monitor service quality, performance, and client satisfaction.

• Address and resolve client concerns, issues, and escalations promptly.

• Conduct regular client follow-ups and provide status updates.

• Identify opportunities to strengthen client relationships and expand business.

• Maintain accurate client records, reports, and communication.

• Work closely with internal teams to ensure smooth execution of client requirements.

Requirements

• 3–5 years of experience in Client Service Management, Account Management, Staffing, or a related role.

• Excellent English communication skills – Mandatory.

• Experience working with US clients .

• Strong relationship-building and negotiation skills.

• Excellent problem-solving and conflict-resolution abilities.

• Ability to manage multiple clients and priorities.

• Strong organizational and follow-up skills.

• Experience in US IT staffing/recruitment .

• Willingness to work onsite in Vadodara and during the US night shift .

Benefits

• Health Insurance

• Provident Fund (PF)

• Full-time employment

• Professional growth and career development opportunities

• Opportunity to work with US clients and the IT staffing market