Client Service Manager – Healthcare

Location: Vadodara, Gujarat
Job Type: Full-Time | Onsite
Shift: Night Shift | US Shift
Work Schedule: Monday–Friday
Experience: 3–5 Years
Work Mode: Onsite
Salary: Competitive salary as per experience, skills, and interview performance

Job Summary

We are looking for an experienced and client-focused Client Service Manager (CSM) to manage client relationships and ensure effective service delivery within the US healthcare staffing environment. The ideal candidate should have excellent English communication skills and strong experience in client relationship management.

Key Responsibilities

Manage and maintain strong relationships with US healthcare clients.
Serve as the primary point of contact for assigned clients.
Understand client staffing requirements and ensure timely service delivery.
Coordinate with recruitment and internal teams to fulfill client requirements.
Monitor service quality, performance, and client satisfaction.
Address and resolve client concerns, issues, and escalations.
Conduct regular client follow-ups and provide recruitment/service updates.
Build strong, long-term relationships with clients.
Identify opportunities to improve service quality and strengthen business relationships.
Maintain accurate client records, reports, and communication.
Collaborate with internal teams to ensure smooth service delivery.

Requirements

3–5 years of experience in Client Service Management, Account Management, Staffing, or a related role.
Excellent English communication skills – Mandatory.
Experience working with US clients .
Strong relationship-building, negotiation, and communication skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to manage multiple clients and priorities.
Strong organizational and follow-up skills.
Experience in US healthcare staffing/recruitment .
Willingness to work onsite in Vadodara and during the US night shift .

Benefits

Health Insurance
Provident Fund (PF)
Full-time employment
Professional growth and career development opportunities
Opportunity to work with US clients and the healthcare staffing market

Client Service Manager - Healthcare - Vadodara

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