Client Service Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

15 Nov' 26

Posted 1 week ago

Job

Be an early applicant

About the job

What's in it for you?
Global exposure: Crimson has a diverse employee base that serves international customers across 125 countries. You have a unique opportunity to work with global talent from different parts of the globe with different specializations and backgrounds. At Crimson, we have regional and global projects where you will find something new, dynamic, and challenging to work on. Hard work, perseverance, and the eagerness to learn are all that you need to flourish at Crimson!
Growth & Benefits: Growth to us is learning something new every day. We not only provide you with role-specific grooming and training but also facilitate your progression through a multitude of opportunities and platforms for you to develop your skills and personality, personally and professionally.

Key responsibilities:
1. Efficiently handle the customer service operations for international clients spread across 89 countries
2. To convince and convert clients to meet revenue targets
3. Work in collaboration with the Project Management Team for efficient project management.
4. Shoulder responsibility for effective email communication with international clients and the home team.
5. Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
6. Work in collaboration with the Marketing team for the implementation of strategies
7. Manage B2B accounts and handle client calls effectively.

We create future Leaders:
Crimson has a legacy of developing and nurturing young talent to become future leaders. Our Leadership Principles provide promising talents the best opportunities to fulfil their potential and lead high-performance teams.

Skill(s) required

English Proficiency (Written) MS-Excel

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Mumbai only

Other requirements

1. Graduates from any field/ MBA Freshers

2. Desirable: 1 year of experience in a Customer service role

3. Desirable: Knowledge of scientific publications and the STEM industry

4. Knowledge of MS Office

5. Coordination and effective decision-making skills

6. Good verbal and written communication skills

7. Ability to prioritize tasks according to urgency and impact

8. Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight

9. Should be flexible to work in rotational Saturday and Sunday working environments.

This job role includes rotational shifts and rotational week offs

Shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code 5 days a week

Number of openings

3

About Crimson Interactive

We are a technology-driven products and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers as a gateway to enter & flourish in China's STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.

Activity on Internshala

Hiring since February 2026

6 opportunities posted

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