Client Service Associate in Coimbatore, भारत

Job Description: Client Success Consultant Shift: Night Shift (U.S Shift) Location: Coimbatore Position Overview The Client Success Consultant (CSC) serves as the first point of contact for customers, managing inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset to build trust and loyalty across diverse international clients. Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer communications
• across phone, email, and chat channels.
• Issue Resolution: Accurately resolve customer queries within defined timelines,
• escalating complex cases when necessary.
• Professional Communication: Communicate effectively with customers, adapting
• to cultural and linguistic nuances.
• Documentation: Record all customer interactions in CRM or ticketing systems to
• ensure transparency and continuity.
• Compliance &: Policies: Adhere to company policies, shift schedules, attendance
• guidelines, and data security requirements.
• Performance Targets: Meet or exceed assigned quality and productivity
• benchmarks.

Required Skills

• Strong verbal and written communication skills.
• Basic computer literacy and typing proficiency.
• Problem-solving and analytical thinking.
• Customer-focused attitude with empathy and patience.
• Ability to collaborate effectively within a team environment.

Qualifications

• Minimum educational qualification as per company policy.
• Prior experience in international customer service is preferred.