Job Description: Client Success Consultant Shift: Night Shift (U.S Shift) Location: Coimbatore Position Overview The Client Success Consultant (CSC) serves as the first point of contact for customers, managing inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset to build trust and loyalty across diverse international clients. Key Responsibilities

Customer Interaction: Handle inbound and outbound customer communications
across phone, email, and chat channels.
Issue Resolution: Accurately resolve customer queries within defined timelines,
escalating complex cases when necessary.
Professional Communication: Communicate effectively with customers, adapting
to cultural and linguistic nuances.
Documentation: Record all customer interactions in CRM or ticketing systems to
ensure transparency and continuity.
Compliance &: Policies: Adhere to company policies, shift schedules, attendance
guidelines, and data security requirements.
Performance Targets: Meet or exceed assigned quality and productivity
benchmarks.

Required Skills

Strong verbal and written communication skills.
Basic computer literacy and typing proficiency.
Problem-solving and analytical thinking.
Customer-focused attitude with empathy and patience.
Ability to collaborate effectively within a team environment.

Qualifications

Minimum educational qualification as per company policy.
Prior experience in international customer service is preferred.

Client Service Associate

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