Position Overview
Job Title: Client Service Analyst
Corporate Title: Associate
Location: Ahmadabad, India
Role Description
Client Service to support trade processing, transaction management, and operational activities. The candidate will be responsible for ensuring timely and accurate execution of trade-related transactions, maintaining regulatory compliance, and supporting stakeholders across front, middle, and back-office functions.
- Liaising with clients and supporting their transaction related queries
- Building relationships and operations where needed
- Ensuring adherence to internal policies and external legal/regulatory frameworks
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Process and monitor trade transactions across various financial products.
- Ensure accurate booking, validation, and settlement of trades within agreed timelines.
- Investigate and resolve trade breaks, exceptions, and reconciliation issues.
- Coordinate with internal teams, counterparties, and clients for transaction-related queries.
- Monitor daily trade queues and ensure adherence to service level agreements (SLAs).
- Prepare and maintain trade reports, MIS, and operational dashboards.
- Support regulatory reporting and compliance requirements.
- Perform periodic reviews and quality checks to ensure data accuracy.
- Participate in process improvement initiatives and automation projects.
- Maintain proper documentation and ensure adherence to internal policies and control standards.
Your skills and experience
- Minimum qualification required is Graduation.
- Minimum Exp should be 4 to 6 years experience in Trade Operations, Treasury Operations, Banking Operations, or a related field.
- Understanding of trade lifecycle, settlements, payments, and reconciliations.
- Proficiency in MS Excel and reporting tools.
- Candidate should have excellent communication in English and well groomed.
Preferred Skills
- Knowledge of SWIFT messages, remittances, trade finance, foreign exchange, or treasury products.
- Experience with banking systems and trade processing platforms.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and operational risk awareness.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.