Client Service Account Manager - Treasury Services (Financial Institutions) - Associate in Bombay, भारत

Job Description

Join a growing Treasury Services client servicing team in India and take ownership of key financial institution relationships. You will be the trusted point of contact for escalations and service reviews, working closely with internal teams to deliver timely outcomes and a strong client experience. This role suits someone with maturity in stakeholder management, a client-first mindset, and the adaptability to take on broader responsibility as the team grows.

As a Client Service Account Manager, Associate in Treasury Services, you will manage a portfolio of top-tier financial institution clients, supporting their correspondent banking needs. You will lead service reviews, handle escalations end-to-end, and coordinate with internal partners to resolve complex issues and improve service delivery. You will also track key performance indicators and contribute to initiatives that strengthen client experience and operational efficiency. This role requires strong cash management product knowledge, proven relationship skills, and the ability to operate independently in a fast-paced environment.

Job responsibilities

• Own a portfolio of financial institution clients, providing day-to-day servicing for correspondent banking needs and ensuring a strong client experience.
• Lead escalations end-to-end, coordinating internal coverage, setting clear ownership, and driving timely resolution.
• Run regular service reviews, addressing complex inquiries, tracking actions to closure, and aligning on service priorities.
• Partner with internal stakeholders to resolve issues, manage dependencies, and deliver on client commitments.
• Identify opportunities to improve service delivery and support product adoption by sharing client insights and removing operational friction.
• Contribute to client experience and service improvement initiatives, supporting planning, delivery, and adoption.
• Track key performance indicators and country objectives, providing clear updates and escalation of risks or trends as needed.
• Build capability across the team by learning new products/processes quickly and taking on broader scope as required.

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Minimum 8 years of experience working in client facing, sales support or related roles
• Experience managing financial institution clients, with proven ability to build trust and manage senior stakeholder relationships.
• Strong understanding of global cash management products, including clearing and remittance products.
• Strong client-centric mindset, with the ability to manage escalations professionally, set expectations, and communicate clearly.
• Strong ownership and judgement, with the ability to work independently, prioritise effectively, and deliver accurate outcomes under time pressure.
• Adaptability and learning agility, with the capacity to take on broader scope as the team grows.
• Strong partnership skills, with the ability to influence and coordinate across multiple internal teams to drive outcomes.

Preferred qualifications, capabilities, and skills

• Experience supporting correspondent banking client needs in a treasury services environment.
• Experience contributing to client service improvement or transformation initiatives.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.