Client Relationship Manager (Female) in Bangalore, भारत

Actively hiring

Client Relationship Manager (Female)

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 2,64,000 - 4,40,000 ₹ 2,64,000 - 4,40,000 /year

Experience

1 year(s)

1 year(s)

Apply By

8 Nov' 26

Posted 1 week ago

Job

Be an early applicant

About the job

The customer relationship manager will be responsible for maintaining and enhancing long-term relationships with property owners, tenants, and corporate clients. The role involves ensuring customer satisfaction, handling service requests efficiently, coordinating with internal departments, and driving retention and referral growth for the property management business.

Key Responsibilities:

1. Act as the primary point of contact for property owners and tenants.
2. Handle all customer queries, feedback, and complaints with prompt and professional responses.
3. Maintain regular communication with clients to provide updates on property status, maintenance activities, and tenancy details.
4. Build strong relationships through personalized engagement and proactive service Coordination
5. Liaise with internal teams (maintenance, renting, finance, and legal) to ensure smooth service delivery.
6. Ensure timely resolution of service tickets and customer issues.
7. Coordinate tenant move-ins, move-outs, and periodic property inspections.
8. Follow up on maintenance and repair work and communicate updates to clients.
9. Maintain updated records of customer interactions, service requests, and resolutions in the CRM system.
10. Track customer satisfaction levels and suggest improvements in service delivery.
11. Prepare and share periodic reports on customer engagement, feedback trends, and retention metrics.
12. Support initiatives for customer retention, renewals, and referral generation.
13. Contribute to the development of client loyalty programs to encourage clients to pay rent on time.
14. Assist in onboarding new property owners and ensuring documentation compliance.
15. Work with the finance team to manage invoicing, payment follow-ups, and related customer communication.
16. Make outbound sales and follow-up calls.
17. Answer inbound customer inquiries promptly.
18. Resolve customer complaints efficiently.
19. Explain product or service features clearly.
20. Achieve daily and monthly call targets.

Skill(s) required

Client Relationship Management (CRM) Cold Calling Effective Communication Negotiations Problem Solving

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Bangalore only

Other requirements

1. Excellent communication and interpersonal skills.

2. Customer-centric mindset with a problem-solving attitude.

3. Ability to multitask and manage multiple client accounts.

4. Proficiency in MS Office and Google Docs.

5. Basic understanding of property management processes.

6. Strong coordination and follow-up skills.

7. Attention to detail and professionalism.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,64,000 - 4,40,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 2,40,000 - 3,20,000 /year

2. Variable pay: ₹ 24,000 - 1,20,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

4

About Rent2stays Management Services

At https://jobeax.com/link/Fbwq7aj8ld0JOJXh, we are a startup working to solve the challenges faced by owners, tenants, builders, owners who stay remote, and owners who need services not only through digital platforms but someone who can be the owner's representative.

We understand the real estate rental space because we don't know anything else apart from the rental space. In a nutshell, we breathe real estate rental space. So all our solutions, services are long-term to protect your asset, to get good returns, and to get asset appreciation

Activity on Internshala

Hiring since June 2023

8 opportunities posted

1 candidate hired

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