Job Description: Client Relations Executive

Job Description: Client Relations Executive

Location: New Cloth Market, Near Raipur Gate, Ahmedabad – 380001
Openings: 1
Gender Preference: Female
Experience: Minimum 2 years in Retail Sales
Joining: Immediate

Job Overview

We are looking for a warm, confident, and customer-focused Client Relations Executive to manage buyer relationships for a B2B textile and fabric business. The ideal candidate should have retail sales experience, excellent communication skills, and the ability to build long-term relationships with customers.

The role involves interacting with buyers, handling walk-in customers, following up on enquiries and orders, and ensuring a positive customer experience.

Key Responsibilities

Regularly call buyers to maintain relationships and follow up on enquiries, samples, and orders.
Welcome walk-in buyers, understand their requirements, and showcase the available fabric range.
Visit buyers within Ahmedabad to strengthen business relationships.
Follow up consistently on customer enquiries, sample requests, pending orders, and business opportunities.
Maintain proper records of customer interactions, follow-ups, and requirements.
Understand buyer preferences and identify purchasing patterns and potential business opportunities.
Communicate customer feedback and requirements to the management promptly.
Build trust with customers and encourage repeat business through effective relationship management.
Handle unexpected situations professionally with a positive and solution-oriented approach.

Required Skills & Qualifications

Minimum 2 years of experience in retail sales, preferably involving direct customer interaction.
Fluent in Gujarati and Hindi, with working knowledge of English.
Excellent verbal communication and interpersonal skills.
Warm, friendly, confident, and approachable personality.
Ability to interact comfortably with customers in a traditional wholesale market environment.
Strong presence of mind and problem-solving abilities.
Good observation and analytical skills to understand customer behaviour and preferences.
Hardworking, reliable, and consistent with follow-ups.
Basic knowledge of WhatsApp and spreadsheet tools.

Preferred Qualifications

Experience in the textile, fashion, apparel, or fabric industry.
Creative thinking and the ability to suggest new ways to engage customers.
Energetic, outgoing, and proactive personality.
Ability to manage customer relationships independently and take ownership of responsibilities.

Important: Candidates should be comfortable working in a busy, traditional wholesale fabric market environment.

Candidate Profile

We are looking for someone who is customer-friendly, proactive, observant, and confident in handling buyers. The candidate should be able to understand customer needs, manage follow-ups independently, and build lasting business relationships.

Note: Candidates with only telecalling or back-office experience will not be considered. Retail sales experience with face-to-face customer interaction is essential.

Client Relations Executive

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