Client Acquisition Manager

Starts Immediately
Experience

First touchpoint and lead relationship management:
Act as the first point of contact for all new inbound/stranger leads generated via ads, website, social media, and referrals.
Respond promptly and warmly via phone, WhatsApp, and email.
Qualify leads and route non-group tour inquiries appropriately to founders or relevant teams with full context.
Client database and communication ownership:
Own and maintain the entire NEI client database, including leads, past clients, members, and referrals.
Ensure client data is organized, updated, and segmented for meaningful engagement.
Community and engagement management (NEI Insiders):
Actively interact with members on the NEI Insiders WhatsApp community.
Maintain decorum, inclusivity, and NEI brand tone within the community.
Make gratitude calls to clients and partners who provide referral leads.
Reviews and public brand interaction:
Respond to Google and Tripadvisor reviews in a warm, personalized, and timely manner.
Maintain consistency in NEI's brand voice across public platforms.
Membership management (lifetime membership):
Act as the primary relationship manager for members.
Clients ask for the relationship manager by name.
High community engagement and goodwill.
Founders experience reduced operational and emotional load. English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel
have minimum 1 years of experience
High emotional intelligence, able to sense what the client is feeling, not just what they say, and handle anxious, confused, or excited clients with the right tone.
Probation: Duration:
Salary during probation:
After probation:
About GO Travellism Private Limited
Go Travellism Pvt Ltd is a registered entity and umbrella company for the brand https://jobeax.com/link/LiS3snvEFBg3yThx - Company operates group tours and customized tours in the niche of nature and wildlife and aspires to create India's most engaging community for nature and wildlife lovers. Sign up/ Login with Google
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Client/partner Acquisition Manager

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