Citrix AVD Virtualisation Engineer in Coimbatore, भारत

Role: Virtualisation Engineer

Location: Chennai & Coimbatore

Key Responsibilities:

• Troubleshoot client device and application issues via phone and remote access.

• Oversee the day-to-day operation of various engineering solutions including

  hardware/software support, training, and special projects.

• Provide feedback to management on process improvements and areas of concern.

• Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain good technical documentation.

• Provides emergency on-call support on a rotating schedule.

• Be available while on-shift through several different venues – Instant Messaging, phone,

  emails, and any new and acceptable methods of communication as deemed appropriate.

• Carry out testing of new features, and functionality as required and to help develop plans

  to implement and verify that they are operating correctly in the live network.

• Troubleshoot and resolve equipment, configuration and affected problems and to track

  vendor support cases through to problem resolution on production issues.

• Support ongoing efforts in defining best practice policies for all supported products and

  submitting these into the Knowledge Base.

• Develop additional skills in other products as business needs dictate.

• Collaborate efficiently amongst the team and with other engineering verticals and

  management.

• Respond to customer service calls and emails in agreed upon timeframe.

• Manage service tickets that are assigned to your personal and team queue.

• A firm understanding of teamwork and ability to follow all procedures and documentation

  as defined and provided by management.

• Other duties as assigned.

  Required Skills:

• Excellent customer service skills and client focus

• Strong communications skills including the ability to communicate technical information

  using non-technical language

• Strong problem-solving skills

• Ability to maintain complex operational processes

• Capable of handling and escalating highly impacting operational issues to upper

  Management and/or 3rd party vendor escalation

• Technical understanding of enterprise networking and virtual network technologies

• Experience with the one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix

• Experience with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies

• Technical understanding of TCP/IP and the OSI model

• Technical understanding of software defined storage solutions

• Technical understanding of traditional and virtual backup solutions

• Network and server troubleshooting experience

Additional Desired Skills:

• Cisco Hyperflex, Nutanix AHV, and Dell VxRail expertise are a plus

• VMware VCP, Nutanix NCP, Vendor storage certifications (EMC/NetApp) are preferred; ability to obtain within one year is required

• Previous experience or aptitude to be successful in an Operations capacity

• Ability to remain calm and courteous in periods of stress

• Ability to work on several problems simultaneously

• Ability to work with broad range of experience levels

Education and Experience:

• Bachelor’s Degree or equivalent work experience and/or military experience

• 5+ years of hands-on experience with virtualized compute and storage infrastructure

Interested can reach us at +91 7305206696/ [email protected]