CIAM Engineer - Bangalore / Chennai

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Role: CIAM (Customer Identity & Access Management) Specialist / Engineer

Role Overview

The CIAM Specialist/Engineer will be responsible for designing, implementing, and supporting customer identity solutions across the organization, with a focus on secure, scalable, and compliant access for external users (B2B and B2C).

This role will play a key part in integrating customer identity services into externally facing applications, leveraging Microsoft Entra ID (including External ID / B2C capabilities), while aligning with enterprise IAM standards, security controls, and regulatory requirements.

The position operates within the broader IAM function and will collaborate closely with application teams, security architecture, and engineering teams to deliver robust and audit-compliant identity integrations.

Key Responsibilities

CIAM & External Identity Engineering

Design, implement, and maintain CIAM solutions supporting B2B and B2C identity use cases
Develop and manage Microsoft Entra ID (EntraID) and Entra External ID / B2C configurations
Build and maintain identity federation, authentication, and authorization flows (OIDC, OAuth2, SAML)
Configure and manage:
- User journeys / policies (B2C)
- Identity providers (social, enterprise federation)
- Conditional access and security controls for external users

Application Integration

Integrate CIAM services into externally facing applications and platforms
Partner with development teams to:
- Embed authentication and authorization flows
- Ensure secure API access and token handling
Support onboarding of new applications into CIAM platforms
Troubleshoot identity-related issues across application integrations

Project Delivery

Lead or contribute to projects involving:
- B2C customer identity integrations
- External partner onboarding (B2B federation)
- Modernization of legacy authentication platforms
Translate business and security requirements into technical identity solutions
Support delivery within defined timelines and governance frameworks (e.g., change control, SDLC)

IAM Ecosystem Alignment

Ensure CIAM solutions align with broader IAM architecture, including:
- Identity Governance & Administration (IGA)
- Privileged Access Management (PAM)
Collaborate with IAM, and architecture teams to ensure:
- Consistent identity policies
- Centralized identity lifecycle practices
- Secure access models across internal and external identities

Security, Compliance & Audit Readiness

Implement identity controls aligned with security policies and standards
Support compliance efforts including:
- SOX (Sarbanes-Oxley)
- GxP (where applicable)
Produce and maintain documentation for:
- Solution design
- Access controls
- Audit evidence and control validation
Participate in internal and external audits as required

Operational Support

Provide L3 support for CIAM platforms and integrations
Monitor platform performance, availability, and security events
Support incident response activities related to identity and access issues
Identify and implement continuous improvements in CIAM processes

Required Skills & Experience

Core Technical Skills

Strong hands-on experience with:
- Microsoft Entra ID (EntraID)
- EntraID B2C / Entra External ID
Experience implementing:
- OAuth2, OpenID Connect (OIDC), SAML
- Identity federation and Single Sign-On (SSO)
Experience integrating identity solutions into web and mobile applications
Strong understanding of:
- Token-based authentication
- API security concepts

CIAM Domain Expertise

Practical experience delivering B2B and B2C identity solutions
Understanding of customer identity lifecycle and external user management
Experience with custom policies, user flows, and identity providers in B2C

Broader IAM Awareness

Working knowledge of:
- Identity Governance & Administration (IGA) (e.g., SailPoint or similar)
- Privileged Access Management (PAM) (e.g., CyberArk or similar)
Understanding of identity lifecycle, access certification, and privileged access controls

Desirable / Advantageous

Experience working in regulated environments (e.g., SOX, GxP )
Familiarity with secure SDLC and DevSecOps practices
Experience with API gateways, microservices architectures, or cloud-native application design
Scripting / automation experience (PowerShell, Python, etc.)
Experience with external identity providers and social login integrations

Key Competencies

Strong problem-solving and troubleshooting skills
Ability to translate business requirements into technical designs
Effective communication across technical and non-technical stakeholders
Structured, audit-aware approach to delivery and documentation
Ability to work across cross-functional teams in a global environment

Success Measures (First 6–12 Months)

Successful delivery of CIAM integrations into key external applications
Establishment of consistent B2C onboarding patterns and standards
Reduction in identity-related incidents for external-facing systems
Positive audit outcomes with clear and defensible identity controls

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

CIAM Engineer

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