Vacancy description
People & HR, Operations
India, Hyderabad
Chief of Staff (Remote) in Hyderabad, India is listed on Jobeax. Browse 30,000+ vacancies available.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, Indian, German and French SMEs
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
As the Chief of Staff, you will act as a strategic partner and right hand to the Regional CEO for Tide India and the SVP of Member Operations UK/Europe. You will collaborate closely with top management to understand business objectives, identify opportunities, and develop strategic plans. You will be instrumental in driving key initiatives, optimising operational efficiency, and ensuring the smooth execution of strategic priorities across the Tide Member Operations function.
Work directly with the Regional CEO and SVP to define and execute the Member Operations strategy.
Conduct research and analysis to support key business decisions and special projects.
Prepare presentations and reports for leadership meetings, executive leadership, and other key stakeholders.
Act as a local lead for the MOPS teams based of Hyderabad
Member Journey Improvements & Root Cause Analysis
Identify critical customer journeys that impact experience and efficiency, and conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies.
Conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies.
Partner with Ops, Product, and Training teams to implement sustainable fixes, acting as a central point of contact for cross-functional initiatives to ensure alignment.
Oversee the operational budget for the Member Operations function.
Communications & Stakeholder Management
Facilitate effective communication across the Member Operations leadership team and with other departments.
Draft internal and external communications on behalf of the Regional CEO/ SVP of MOPS UK&EU.
Act as a trusted advisor and liaison between the Regional CEO / SVP of MOPS UK&EU and team leaders, ensuring alignment and resolving conflicts.
Experience with a demonstrable track record of delivering complex, cross-functional projects or programmes in technology organisations
Proven track record of supporting senior leaders in a fast-paced environment.
You possess strong analytical skills and can translate complex data into clear, actionable insights.
Excellent interpersonal and stakeholder management skills, with the ability to build relationships with both the most junior and most senior people.
You are highly organised and can manage multiple projects simultaneously.
You understand the intricacies of a large-scale operations function.
We are embracing new ways of working and support flexible working arrangements. With our new Hybrid working model & Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Competitive salary
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at View email address on https://jobeax.com/link/hah3MUdpFr2XAbCF leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .
Your personal data will be processed by Tide for recruitment purposes and in accordance with .
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