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Job Description
Key Responsibilities:
Engineering Planning
Assist the General Manager to identify the major facilities and equipment requirements for the department and the property.
Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast with the technological advances in surveillance & safety of equipment.
People Management
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Provide effective support to the team to enable them to deliver effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Motivate and develop staff to ensure smooth functioning of the department.
Ensure that the team is trained in all safety provisions.
Financial Management
Ensure optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Inspect regularly to assess the state of the buildings and of the installations. This applies to the inspections of : all stonework, brickwork, paint works, coating, facing, covering, flooring, plumbing and carpentry, and questions concerning the heating, air conditioning, hot water tank as well as electrical problems relevant to high and low current (telephone, television, neon signs, kitchen equipment, vacuum cleaners, etc.), questions concerning refrigeration (refrigerating unit) and the functioning of elevators.
To supervise the operations of Air-conditioning plant, boilers, pumps etc.
Follow proper safety measures.
Check and ensure that the temperature of cold stores, public areas etc. are maintained as per the specifications.
Ensure that all complaints are recorded and attended to promptly ensuring guest satisfaction.
Coordinate with other departments for preventive maintenance of the equipment.
Check and ensure proper handling, operation and maintenance of all the equipment.
Ensure that desired level of water is maintained in water storage tanks.
Check and ensure the working condition of fire detectors, fire fighting systems, transformers, electrical systems, etc.
Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all fire fighting equipment
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
Hygiene / Personal safety / Environment:
Ensures that the workplace and storage areas remain clean and tidy
Respects the instructions and safety guidelines for the equipment (s)he uses
Applies the hotel's security regulations (in case of fire etc)
Applies the ISO 9001 quality certification requirements that impact his/her role
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Qualifications
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
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