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Vacancy description

Chat Customer Support (Fresher) in Ahmedabad, भारत

beyond border consultants

Rs 25000 - Rs 38000 per month

Ahmedabad, भारत

About the Opportunity
Join a fast-paced, customer-obsessed team in the global BPO and customer experience sector, where we power seamless digital-first support for international brands. We’re building a next-gen support engine that blends empathy, efficiency, and tech-smart workflows—helping global customers solve problems in real time, one chat at a time.

Role & Responsibilities

  • Respond promptly and professionally to customer queries via live chat across multiple platforms.
  • Resolve common issues related to order status, product info, returns, and billing using company knowledge bases.
  • Escalate complex or unresolved tickets to supervisors or relevant departments with clear documentation.
  • Adhere to SLAs, quality benchmarks, and brand tone-of-voice guidelines in every customer interaction.
  • Participate in daily briefings, training modules, and continuous improvement sessions to stay updated.
  • Maintain high CSAT scores and contribute to team KPIs by delivering consistent, accurate, and empathetic service.

Skills & Qualifications

  • Must-Have
  • Chat support
  • Customer service
  • Live chat platforms
  • CRM tools
  • Problem resolution
  • Typing speed
  • English communication
  • SLA adherence
  • Preferred
  • Zendesk
  • Zendesk Chat
  • Customer journey mapping

Benefits & Culture Highlights

  • Structured onboarding with weekly coaching and real-time feedback loops.
  • Clear career progression path—from Executive to Team Lead in 6–18 months.
  • Modern office environment with flexible shift options and performance-linked incentives.

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