Chat Customer Support Executive (Fresher) in Ahmedabad, भारत
Careerbloc
On-siteWork from the office
Rs 20000 - Rs 30000 per month
Ahmedabad, भारत
About the Opportunity A dynamic startup in the EdTech & Career Enablement sector, we empower fresh graduates and early-career professionals across India through personalized upskilling, placement support, and AI-driven career guidance. Our team thrives on empathy, speed, and service excellence—delivering life-changing opportunities through seamless, human-first customer interactions.
Role & Responsibilities
Respond to incoming chat queries from students and job-seekers with clarity, speed, and empathy during business hours.
Guide users through platform features, course enrollments, placement tracks, and payment processes using predefined SOPs.
Escalate complex technical or billing issues to relevant teams while maintaining accurate case notes.
Follow up with users proactively to ensure resolution and satisfaction, reducing churn and improving retention.
Contribute feedback to improve chatbot responses, knowledge base articles, and self-service flows.
Meet daily KPIs for response time, resolution rate, and customer satisfaction scores.
Skills & Qualifications
Must-Have
Chat Support
Customer Service
Live Chat Tools
Microsoft Office
CRM Systems
Active Listening
Problem Solving
Typing Speed 40+ WPM
Preferred
Knowledge of EdTech Platforms
Basic Familiarity with WhatsApp Business API
Experience with Zendesk or Freshchat
Benefits & Culture Highlights
Work in a vibrant, startup culture with mentorship, daily learning, and fast growth paths.
Performance-linked incentives and monthly rewards for top performers.
On-site workspace in a modern, collaborative hub with free snacks, flexible breaks, and team lunches.
... digital-first support for international brands. We’re building a next-gen support engine that blends empathy, efficiency, and tech-smart workflows—helping global customers solve problems in real time, one chat at a time. Role & Responsibilities - Respond promptly and professionally to customer queries via live chat across multiple ...
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Summary The Customer Support Executive – Chat Support role within the IT Services sector is pivotal to maintaining high-quality client interactions and ensuring seamless service delivery. This position focuses on managing international chat-based inquiries, requiring a professional who can effectively resolve customer issues ...
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