Change Manager (IT) in Bombay, भारत

Change Manager (IT)

Location: India, Mumbai

The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to everyday life around the world. Whenever you read a newspaper or visit a hospital, Agfa technology is often involved behind the scenes. Agfa strives to be the partner of choice for imaging and information systems by combining innovative technology, deep industry expertise, and a strong commitment to quality and sustainability. Agfa’s headquarters are located in Mortsel, Belgium.

About the Role:

Agfa is seeking a highly motivated and organized Change Manager to join its Global IT (Information & Communication Systems) organization. In this role, you will be responsible for governing and coordinating changes across Agfa's global IT landscape, ensuring that modifications to infrastructure, applications, platforms, and services are implemented in a controlled and efficient manner.

You will play a critical role in minimizing business risk and service disruption while maximizing the success rate of IT changes. Working closely with internal stakeholders, managed service providers, and external vendors, you will ensure alignment, compliance, and operational excellence across the change management process.

About You (Skills Required):

• You are a strong communicator and coordinator who thrives in a dynamic IT environment. You can balance governance and operational needs while effectively managing multiple stakeholders across different teams and vendors.

You possess:

• Strong stakeholder management and communication skills.

• Excellent planning, coordination, and organizational capabilities.

• Analytical thinking with a structured approach to risk assessment and problem solving.

• The ability to work effectively across diverse teams, cultures, and external service providers.

• A continuous improvement mindset and focus on service quality. 

• Flexibility and willingness to work outside standard business hours to support the planning, coordination, implementation, and governance of critical IT changes in a global 24/7 environment.

What You'll Do (Duties & Responsibilities):

• Own and continuously improve the global IT Change Management process. 

• Assess, classify, and evaluate changes, including risk and business impact analysis.

• Coordinate and manage changes across multiple vendors and managed service providers.

• Lead Change Advisory Board (CAB) meetings and facilitate approval processes, including emergency change procedures.

• Maintain and communicate the 12-month rolling maintenance calendar.

• Plan, schedule, and coordinate changes across infrastructure, applications, and services.

• Monitor change performance, reporting metrics, and SLA compliance.

• Conduct post-implementation reviews and drive continuous process improvement initiatives.

• Manage stakeholder communications and change-related escalations.

• Act as backup for Configuration Management activities when required.

What You'll Bring (Experience & Qualifications):

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Proven experience in IT Service Management or IT Operations environments.

• Strong understanding of Change Management principles and best practices.

• Experience working in outsourced IT environments and managing third-party service providers.

• Technical background with a solid understanding of enterprise IT infrastructure and application environments.

• Experience with ITIL processes and service management frameworks is highly desirable.

• Ability to work effectively in a global organization with geographically distributed teams.

• Relevant certifications such as ITIL Foundation or ITIL Managing Professional are considered an asset.

• Substantial recent experience performing Change Management from within an internal enterprise IT function, with direct accountability to the customer organization and its business stakeholders. Experience gained only in an external service-provider delivery role is not sufficient for this position.

• Experience working in outsourced or multi-provider IT environments and directing multiple service providers during incidents.

• Demonstrated ability to operate from the customer side of an outsourced model, holding service providers accountable, resolving cross-provider ownership issues, and protecting enterprise-wide business priorities during incidents.

Why Join Us:

• Work in a global, multicultural, and collaborative team environment.

• Opportunity to contribute to a digital transformation initiatives.

• Competitive compensation and benefits.

• Long-term learning and career development opportunities.

• Be part of a global IT organization that enables innovation and business success across Agfa worldwide.

• Collaborate with international experts and strategic technology partners.

• Influence and improve key IT governance processes with global impact.

If you are passionate about IT Service Management, governance, and driving operational excellence in a global environment, we would love to hear from you. Join Agfa and help shape the future of our global IT serv ices.