Call Audit / Quality Analyst in Haridwar, भारत

Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Haridwar / Sec.62-Gurgaon

Experience: 6 months to 1 year in Call Auditing / Quality Analysis 

Work Schedule:

• 9-hour shift
• 6 working days per week

Job Responsibilities:

• Audit recorded inbound and outbound calls for quality, accuracy, and compliance
• Evaluate communication skills, call flow, and adherence to SOPs
• Provide constructive feedback to calling teams for performance improvement
• Maintain audit reports and quality documentation
• Identify gaps, trends, and areas for process improvement
• Ensure high standards of patient experience and service quality

Requirements:

• Strong listening, analytical, and communication skills
• Attention to detail and ability to meet deadlines
• Basic knowledge of call quality parameters and reporting tools
• Healthcare or clinic background is a plus

Preferred Skills:

• Experience in healthcare, clinics, or service-based industries
• Familiarity with QA scorecards and call monitoring tools