Quality Audit Lead - Finance Controls & Process Analyst Responsible for independently conducting quality audits and controls reviews across Order to Cash (OTC) sub-processes, applying risk-based sampling and RCA/CAPA discipline to strengthen process accuracy, internal controls, and audit governance. Essential Duties: • ...
... prompt development, testing, deployment, performance monitoring, and continuous optimization . About the Role: We are looking for a Quality Analyst – AI Voice Call QC who will own the quality of AI voice agent conversations across merchant-facing campaigns. The role will involve listening to AI call recordings, auditing ...
Quality Audit Lead - Finance Controls & Process Analyst-Senior Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and ...
Quality Audit Lead - Finance Controls & Process Analyst-Associate Responsible for executing transaction-level quality audits across Order to Cash (OTC) sub-processes — Billing, Cash Application, Collections, and Dispute Resolution — to support the Finance Controls & Quality Audit framework and drive process accuracy and ...
... including functional, regression, integration, system, UAT, and exploratory testing. - Collaborate with cross-functional teams including developers, business analysts and clients to ensure product quality. - Communicate effectively with internal teams, clarify requirements, and report on test progress and issues. - Identify, ...
Job Summary: We’re seeking a Quality Analyst (2–3 years exp.) to design and execute test strategies for scalable web applications and APIs. You’ll collaborate with developers and product managers, validate functional and non-functional requirements, and drive automation coverage while ensuring high quality standards. Responsibilities: ...
... to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit ...
... Indicators - Compliance accuracy and documentation quality - Identification and reduction of process / regulatory / compliance violations - Improvement in collector quality metrics / collection effectiveness - Accuracy and consistency in call scoring - Effectiveness of feedback and coaching support Disclaimer: Firstsource follows ...
... professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.