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Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Haridwar / Sec.62-Gurgaon

Experience: 6 months to 1 year in Call Auditing / Quality Analysis

Work Schedule:

9-hour shift
6 working days per week

Job Responsibilities:

Audit recorded inbound and outbound calls for quality, accuracy, and compliance
Evaluate communication skills, call flow, and adherence to SOPs
Provide constructive feedback to calling teams for performance improvement
Maintain audit reports and quality documentation
Identify gaps, trends, and areas for process improvement
Ensure high standards of patient experience and service quality

Requirements:

Strong listening, analytical, and communication skills
Attention to detail and ability to meet deadlines
Basic knowledge of call quality parameters and reporting tools
Healthcare or clinic background is a plus

Preferred Skills:

Experience in healthcare, clinics, or service-based industries
Familiarity with QA scorecards and call monitoring tools

Call Audit / Quality Analyst

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