Job role: Cafe manager/assistant manager/executive (Hotels/Restaurants)
Location: North India
Department: F&B operations
Job experience: 2-5 years
Job brief
The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.
Key responsibilities
- Understanding of the hospitality/hotel/restaurant/QSR industry
- Coordinating daily F&B operations to ensure efficiency and productivity
- Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
- Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
- Regularly reviewing product quality and building/researching for new F&B vendors
- Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
- Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
- Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
- Training new and current employees on proper customer service practices
- Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
- Managing inventory, stock, storage, etc.
Qualifications
- Hospitality graduate/post-graduate or diploma in hospitality
- Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
- Extensive operational knowledge of F&B operations
- Outstanding communication, interpersonal & time-management skills
- Flexible to relocate anywhere in northern India
- High attention to detail