The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.
Key responsibilities
Understanding of the hospitality/hotel/restaurant/QSR industry
Coordinating daily F&B operations to ensure efficiency and productivity
Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
Regularly reviewing product quality and building/researching for new F&B vendors
Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
Training new and current employees on proper customer service practices
Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
Managing inventory, stock, storage, etc.
Qualifications
Hospitality graduate/post-graduate or diploma in hospitality
Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
... Thorough knowledge of Restaurant P&L Cafe Operations Cash Management Follow all health and safety guidelines Coordination - Inter-department, Vendors, Statutory officers (during their visits) Requirements Graduation Prior experience in leading a restaurant / cafe Thorough knowledge of F&B P&L Excellent interpersonal skills
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