Cafe & Events Manager
Staford Play & Cafe | Thakurganj, Lucknow
Experience: 1 to 4 Years
Salary: ₹3.0 to ₹5.0 LPA
Employment Type: Full-time, Permanent
Location: Thakurganj, Lucknow
About Staford Play & Cafe:
Staford Play & Cafe is a family-focused entertainment and hospitality destination offering engaging experiences for children and families. We are looking for an energetic professional who can take ownership of cafe operations, customer experience, events, and on-ground execution .
About the Role:
We are looking for a Cafe & Events Manager to manage day-to-day cafe operations while also planning and executing events, birthday parties, celebrations, workshops, and other customer activities.
The ideal candidate should have strong hospitality, event management, customer service, team coordination, and vendor management skills, with the ability to handle a fast-paced environment.
Key Responsibilities:
- Manage day-to-day cafe operations , including opening, closing, cleanliness, service standards, and customer experience.
- Plan and execute birthday parties, private events, workshops, celebrations, and promotional activities .
- Handle event enquiries, bookings, scheduling, packages, and customer coordination.
- Coordinate with vendors, decorators, caterers, entertainers, and other service providers.
- Supervise cafe and event staff and ensure smooth shift operations.
- Monitor food and beverage service, inventory, wastage, and stock requirements.
- Maintain high standards of hygiene, safety, service quality, and presentation .
- Manage event setup, execution, and post-event closure.
- Handle customer queries, feedback, complaints, and service recovery professionally.
- Track daily sales, event revenue, expenses, and operational performance.
- Support local marketing and promotional activities to increase footfall and event bookings.
- Ensure the venue is ready and fully operational for every customer and event.
Requirements:
- Graduate or Diploma in Hospitality, Hotel Management, Event Management, Business Administration, or a related discipline .
- 1 to 4 years of experience in cafe management, hospitality, event management, restaurants, hotels, entertainment venues, or related businesses.
- Strong communication and customer-handling skills.
- Good team management and coordination abilities.
- Experience in handling vendors and event-related requirements.
- Strong organizational and problem-solving skills.
- Ability to manage multiple activities during busy periods.
- Comfortable working in a customer-facing, fast-paced environment.
- Willingness to work weekends, holidays, and during special events as required.
Key Skills:
Cafe Operations | Event Management | Hospitality Management | Customer Service | Team Management | Vendor Management | Event Planning | Food & Beverage Operations | Sales | Inventory Management | Guest Relations
What We Offer:
- Opportunity to lead operations at a growing family entertainment and cafe destination .
- Hands-on exposure to hospitality, events, customer experience, and business operations.
- Ownership of events and daily operational activities.
- Professional growth in a growing organization.
- Dynamic and customer-focused work environment.
If you are a hands-on hospitality or events professional who can manage people, customers, operations, and events effectively, apply now.