Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
Unpack and pack guest’s luggage as required by guests request.
Ensure Butler’s pantry in a clean orderly manner at all times.
Maintain stock and charge in suite bars.
Assist guest with room and local information; make bookings and reservations as required by guest.
Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.