Business Process Consultant - ServiceNow ITSM in Hyderabad, भारत

Experience : 8 - 10 YearsLocation : PAN IndiaWork Mode : OnsiteCSA Certification : MandatoryJob Description : We are looking for an experienced Business Process Consultant - ServiceNow ITSM to lead end-to-end ServiceNow ITSM implementations, enhancements and business process https://jobeax.com/link/fkPVlXGA9BAchRPY candidate should be able to understand business requirements, conduct process analysis and translate business requirements into effective ServiceNow https://jobeax.com/link/XnflZD2dGSZYgXFG Responsibilities : - Gather and analyze business requirements from stakeholders.- Understand existing business processes and identify improvement opportunities.- Conduct business process mapping and gap analysis.- Translate business requirements into ServiceNow functional solutions.- Lead ServiceNow ITSM implementations and enhancements.- Conduct workshops with business and technical stakeholders.- Define workflows and process requirements.- Coordinate with ServiceNow developers and technical teams.- Support UAT and business validation.- Prepare functional and technical documentation.- Support issue resolution and process improvements.- Ensure solutions follow ServiceNow platform governance and ITIL best practices.- Work closely with stakeholders throughout the implementation https://jobeax.com/link/Fk8X6gQYrRFl4ZN1 Skills : - ServiceNow ITSM- Incident Management- Problem Management- Change Management- ITIL Processes- Requirement Gathering- Business Process Mapping- Gap Analysis- Workflow Design- Stakeholder Management- JavaScript- REST APIsGood to Have : - Flow Designer- CMDB- Service Catalog- ServiceNow CSA- CIS-ITSM- Agile delivery experience- Enterprise ServiceNow implementation experienceCertification : - Mandatory : ServiceNow CSA - Certified System Administrator (ref:hirist.tech)