Business Operations Executive in Gurgaon, भारत

Job Title: Business Operations Executive

Employment Type: Full-time Work Mode: On-site Job Location: Jammu / Gurugram Industry: IT / Managed Services

Role Overview

We are looking for a highly organized and proactive Business Operations Executive to work closely with the Director and support day-to-day business operations. This role is critical in ensuring operational efficiency, accurate reporting, effective coordination across teams, and timely follow-through on business priorities.

The ideal candidate will be a strong communicator, detail-oriented, and confident in managing multiple responsibilities while taking ownership of tasks and driving them to completion.

What the role   is responsible for  

Operational ownership  

• Tracking   contracts, renewals, licenses, suppliers, and key dates  
  

• Making sure renewals and follow-ups are   identified   well in advance , not at the last minute  
  

• Maintaining clear records so nothing relies on memory or informal notes  
  

Supporting sales and renewals  

• Preparing information ahead of customer renewals and reviews  
  

• Making sure customers receive clear,   timely   updates — especially when everything is running well  
  

• Supporting the Director with preparation so meetings and pitches are structured and effective  
  

Decision support (not just escalation) 

When issues arise, you will:  

• Assess the situation  
  

• Prepare   clear options   with a recommendation  
  

• Escalate with context, not just questions  
  

• Progress sensible next steps if the Director is unavailable, keeping everything visible  
  

• This role is about reducing interruptions and noise, not creating more of them.  
  

Structure in a fast-moving environment  

• Helping build simple, practical processes that support the business  
  

• Keeping organization and visibility when priorities change  
  

• Improving how information is tracked and shared over time  
  

Director support  

Preparing meeting notes, follow-ups, and action lists  

Tracking agreed actions and making sure they are completed  

Acting as an operational point of continuity when the Director is dealing with technical issues or customer escalations  

Requirements

What this role is   not  

• Not a pure admin role  

• Not a project manager waiting for instructions  

• Not a role where everything is escalated for approval  

• Not a corporate or heavily bureaucratic environment  

The type of person   this suits  

This role will suit someone who:  

• Is naturally organized and detail-focused  

• Thinks ahead and flags issues early  

• Is comfortable making sensible decisions with incomplete information  

• Prefers bringing options and recommendations, not just problems  

• Can prioritize calmly when several things are happening at once  

• Is happy working behind the scenes to support visible wins for others  

• You do not need to be highly technical, but you must be comfortable working in a technical business.  

Requirements

Experience & skills  

• Minimum 4 years of Experience in business operations, executive support, coordination, or a similar role.
• Strong organisational and follow-through skills 
• Confident written and verbal communication 
• Comfortable working closely with senior leadership 
• Familiarity with spreadsheets, trackers, and business systems, Judgement, ownership, and reliability are more important than formal qualifications. 

Benefits

• Annual Bonus
• Provident Fund
• Performance bonuses
• Employee's State Insurance Corporation
• Medical Insurance
• Night Allowances
• Pick and Drop facilities (Only for Female Staff)
• Day outs for Staff
• Team Lunches
• Maternity/ Paternity leaves
• Retirement Benefits
• National and International tour packages after successful completion of service as per company policies
• Paid Time Off
• Flexible work schedules and workplace perks like on-site snacks
• Flexible working