Business Analyst III, ERP COE in Bangalore, भारत

Thermo Fisher Scientific seeks a Business Analyst III to serve as a JDE E1 functional expert supporting Order-to-Cash, Customer Service, and Service Management processes. The role involves end-to-end lifecycle ownership, cross-functional integration, process improvement, and solution delivery across global teams with ANZ time zone flexibility.

Responsibilities

• Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end Order-to-Cash lifecycle
• Lead functional support for pricing, service management, and after-sales processes including contracts, work orders, and warranty handling
• Manage dependencies between JDE E1 and warehouse, 3PL, transportation, and external applications to maintain transaction flow reliability
• Drive continuous improvement and identify automation opportunities to reduce manual work and operational exceptions
• Support full delivery lifecycle including requirements analysis, design, testing, UAT, deployment, and post-go-live stabilization

Requirements

• 8+ years of JDE E1 functional analysis and support experience
• Deep knowledge of Order-to-Cash, Sales Order Management, and Customer Service processes
• Expertise in pricing, fulfillment, invoicing, returns, and service management workflows
• Experience with process improvement, root-cause analysis, and automation opportunities
• Strong cross-functional collaboration and stakeholder management skills
• Ability to work with time zone flexibility for ANZ region support