Business Analyst/Functional Consultant - Microsoft Dynamics 365 Customer Engagement in Hyderabad, भारत

Functional Lead Customer ServiceExperience : 10 - 15 YearsWork Mode : Hybrid (3 days in office)Salary : Open Budget / As per Industry StandardsLocations : Ahmedabad, Bengaluru, Chennai, Coimbatore, Gurgaon, Hyderabad, Kochi, Kolkata, Mumbai, Navi Mumbai, Noida, Pune, https://jobeax.com/link/lRjDGfpC4FK45DVF Overview :We are looking for an experienced Business Analyst / Functional Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) to lead requirement gathering, functional solutioning, and stakeholder engagement for D365 CE implementation and transformation https://jobeax.com/link/YWeFbQYOXsffj75Z Responsibilities :- Gather and analyse business requirements through stakeholder workshops and discussions.- Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.- Provide functional expertise across D365 CE, including :1. Sales2. Customer Service3. Customer Insights / Marketing4. Case Management5. Lead & Opportunity Management- Design and configure D365 CE solutions using out-of-the-box capabilities and Microsoft Power Platform.- Collaborate closely with Solution Architects, Developers, QA teams, and business stakeholders throughout the implementation lifecycle.- Support SIT, UAT, data migration, integrations, deployment, and post-go-live activities.- Manage stakeholder expectations, requirements, risks, issues, and dependencies.- Provide functional guidance and leadership to junior Business Analysts and Functional https://jobeax.com/link/PDxzCl9uLRr9ZXHX Expertise :- 10 - 15 years of relevant experience as a Business Analyst / Functional Consultant / Functional Lead.- Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (D365 CE).- Strong understanding of Customer Service / Case Management processes.- Experience with Sales, Customer Insights/Marketing, Lead & Opportunity Management.- Strong requirement gathering, documentation, functional solutioning, and stakeholder management skills.- Experience working with Power Platform and D365 CE configuration.- Exposure to implementation lifecycle including SIT, UAT, data migration, integrations, deployment, and post-go-live support.- Experience leading or mentoring functional teams is preferred. (ref:hirist.tech)