About Us:

https://jobeax.com/link/Zj8w5wBIkTBoU5Oh is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments—such as high-tech devices, manufacturing, and medical devices— https://jobeax.com/link/Zj8w5wBIkTBoU5Oh helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at https://jobeax.com/link/Zj8w5wBIkTBoU5Oh .

Why Join Us:

At https://jobeax.com/link/Zj8w5wBIkTBoU5Oh , you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

Role Overview

We are seeking an experienced Release Manager to drive the end ‑ to ‑ end release lifecycle across multiple products and environments. The role requires strong coordination across engineering, QA, DevOps, and product teams , ensuring predictable, high ‑ quality releases. In addition, the candidate should have worked in driving QA processes and test automation , enabling them to effectively drive release quality and readiness.

Technical Skills

8–12+ years of experience in Release Management / Build & Release Engineering / DevOps
Strong hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)
Expertise in Git, branching strategies, trunk-based development, and version control
Experience with Docker, Kubernetes, and microservices-based architecture
Hands-on experience with cloud platforms (AWS / Azure / GCP)
Strong scripting skills (Python, Bash, or similar)
Experience with Infrastructure as Code (Terraform, CloudFormation) – preferred
Understanding of modern deployment strategies (blue-green, canary, progressive delivery)
Strong understanding of release governance, artifact management, and multi-environment deployments
Familiarity with test automation frameworks (Selenium, Cypress) and integration into CI/CD pipelines
Experience with API testing tools (Postman, RestAssured)
Exposure to observability and monitoring tools (Datadog, Prometheus, Grafana) – good to have
Knowledge of QA processes, STLC, and shift-left testing practices
Experience in managing multiple concurrent releases and high-volume release requests
Ability to design and implement scalable release processes across teams
Prior experience in product-based companies handling release deployments
Strong understanding of Agile / Scrum and DevOps methodologies
Experience with release governance, change management, and CI/CD best practices
Ability to define and standardize release processes across multiple products
Proven experience in managing weekly release cycles and release calendars
Familiarity with tools like Jira / Azure Boards
Ability to drive automation-first and continuous delivery culture
Strong cross-functional collaboration and stakeholder management (internal & external)
Ability to manage multiple releases in a fast-paced, high-growth environment
Strong problem-solving and decision-making skills
High ownership, accountability, and attention to detail
Strong communication skills to manage release expectations, risks, and timelines
High-quality, on-time releases with minimal rollback incidents
Reduced production defects and lower change failure rate
Improved deployment stability, automation, and release predictability
Faster release cycles and improved developer productivity
Strong alignment between engineering, QA, DevOps, product, and stakeholders

Process & Functional Skills

- - Strong understanding of Agile / Scrum methodologies
  - Experience with release governance and change management processes
  - Familiarity with tools like Jira / Azure Boards
  Leadership & Soft Skills
  - Strong cross ‑ functional collaboration and stakeholder management
  - Ability to manage multiple releases in a fast ‑ paced environment
  - Strong problem ‑ solving and decision ‑ making skills
  - High ownership, accountability, and attention to detail
  Success Metrics (What Good Looks Like)
  - High ‑ quality, on ‑ time releases with minimal rollback incidents
  - Reduced production defects and release risks
  - Improved deployment stability and predictability
  - Strong alignment between engineering, QA, and product teams
  - Bachelor’s/Master’s degree in Computer Science or related field
- What We Do and Value:
  At https://jobeax.com/link/Zj8w5wBIkTBoU5Oh , we prioritize integrity, innovation, and a customer-centric approach.
  Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
  Company Perks & Benefits:
  Competitive salary, equity, and spot bonuses.
  Paid sick leave.
  Comprehensive health insurance.
  Paid parental leave.
  Work from our vibrant Bengaluru office.
  Our Commitment to Diversity and Inclusion:
  https://jobeax.com/link/Zj8w5wBIkTBoU5Oh is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
  If you’re excited about building innovative backend solutions and want to be part of a forward-thinking team, we’d love to hear from you!

Build & Release Engineering

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