Responsibilities
| | | | --- | --- | | Key Responsibilities of Role | |
BU Partnership: Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement.
End-to-End Delivery: Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.
Governance & Escalation: Conduct periodic reviews with Business Units, SDLs, Tower Leads and Team Leads; maintain dashboards and action trackers; resolve bottlenecks and escalate critical risks promptly.
Procurement Coordination: Support sourcing, contracting, auctions, supplier onboarding, catalogue management, PO-related services and associated governance within the approved GCC scope.
Master Data & GDGC: Coordinate master data requests and governance across vendor, material, service, customer and finance domains; ensure required validation, approvals, data-quality controls and audit evidence.
Operational Excellence: Drive process compliance, audit readiness, root-cause resolution, standardization, automation and continuous improvement to enhance quality, productivity and customer experience.

Key Deliverables

| | | | --- | --- | | Service Delivery | At least 95% adherence to applicable SLA/TAT commitments | | Stakeholder Governance | Regular reviews with timely closure of agreed actions | | Escalation Control | Prompt resolution with zero critical avoidable escalations | | Data & Compliance | Improved data quality, process compliance and audit readiness | | Continuous Improvement | Measurable productivity, quality and automation improvements |

Qualifications

Bachelor's degree in Engineering in any discipline; MBA / PGDM preferred.
8-12 years of relevant experience in Procurement, Shared Services/GCC Operations, Governance, Master Data Management or Business Operations.
Experience in cross-functional stakeholder management and service delivery in an SLA-driven environment.
Working exposure to platforms such as SAP, SAP Ariba, SAP MDG, ServiceNow or equivalent systems is preferred.

BU SPOC - Techno Commercial

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