Brennan - L2 System Engineer - Unified Endpoint Management in Marathi, Maharashtra, भारत

The Role:As a vital part of the Managed Services and Operations team, you'll take the lead in standardising, configuring, and automating provisioning, remediation, updates, and roadmaps for desktop environments - particularly using Microsoft Intune, SCCM, Autopilot, and related https://jobeax.com/link/WYR4VUCLfihBd1Z2 Responsibilities:- Develop and maintain standards and best practices for OSD/SOE, Intune, and application deployment across large enterprise environments.- Design, audit, and optimise end-to-end deployment solutions, from AutoPilot based provisioning to SCCM-driven SOE rollouts.- Ensure patch compliance and system updates across client environments using Intune update rings or SCCM.- Lead pilot rollouts, driver updates, application packaging, and image management.- Act as an escalation point for complex issues from the Managed Services and Operations teams.- Support application lifecycle management via Windows Store and SCCM.- Work closely with cross-functional teams including Network, Product Engineering, and Automation to create and maintain service catalogue items and automation scripts.- Contribute to knowledge sharing and training within the wider team.- Help clients transition toward a modern hybrid infrastructure, recommending the best approach (Intune/AutoPilot vs SCCM/SOE) on a per-device https://jobeax.com/link/1BWitl8SAa8FR6jo Skills & Experience:- 5+ years of experience in Endpoint Management within enterprise environments.- Expert-level knowledge of Wintel environments and a broad range of infrastructure technologies.- Proven experience with SCCM, including SOE builds, device updates, and application deployment.- Advanced proficiency with Microsoft AutoPilot and Intune MDM for modern device management.- Strong understanding of automation capabilities within SCCM and Intune, including API integrations and scripting (e.g., PowerShell).- In-depth knowledge of patch management using Intune, SCCM, or similar endpoint management tools.- Familiarity with Tanium or similar endpoint security platforms.- Experience acting as the final escalation point for complex, high-impact technical issues.- Strong skills in root cause analysis and problem resolution.- Solid ITSM queue management abilities and a disciplined approach to ticket handling.- Experience conducting technical workshops and knowledge sharing sessions with both clients and internal teams.- Willingness and ability to travel to client sites for hands-on support when required.- A proactive, "do-what-it-takes" attitude with a customer-first mindset.- Relevant industry certifications (such as Microsoft, ITIL, or equivalent) are highly https://jobeax.com/link/Pg1tyqvFDrhUqJfa Skills & Experience:- Subject matter expertise (SME) in Intune, with deep technical knowledge and hands-on experience.- Previous experience working in an outsourced service delivery environment or Managed Service Provider (MSP) setting.- Solid understanding of ITIL principles and service management methodologies.- Practical experience with cloud platforms, particularly Microsoft Azure and/or AWS.- Working knowledge of networking fundamentals, including Azure networking components, and familiarity with SQL administration, SQL Reporting Services, PowerBI and Graph API.- Microsoft 365 certifications or equivalent industry-recognised credentials. (ref:hirist.tech)